Contact Us
We're here to help you make the most of BackstagePass
Get in Touch
Email Support
support@backstagepass.com
We typically respond within 24 hours
Business Hours
Monday - Friday: 9:00 AM - 6:00 PM PST
Saturday - Sunday: 10:00 AM - 4:00 PM PST
Contact Categories
Creator Support
Help with products, live streams, payments, and creator tools
Technical Issues
Platform bugs, streaming problems, or account access issues
Billing & Payments
Subscription questions, refunds, and payment processing
General Inquiries
Questions about BackstagePass features and partnerships
Quick Response Tips
- • Include your username or email address
- • Describe the issue with specific steps
- • Attach screenshots if relevant
- • Mention your browser and device type
Need Immediate Help?
For urgent technical issues affecting live streams or payments
Send Urgent Message