The terms, in plain words.

Your account is a key, not a profile.

One account works everywhere: the phone number or email you sign in with is your key. You're responsible for keeping that number or inbox yours. You must be at least 13 to hold an account, and at least 18 — or have a parent or guardian on the purchase — to buy anything.

A Pass buys proximity, never files.

A Backstage Pass, a ticket, or a tip buys access to a person and their room — live, or on the replay of the night as it happened. It is never a locker of downloads, and we sell no stored things. Whether a door opens for you is checked live, every time; everything you hold is itemized on your Account page from real purchase records.

Every number is real.

Reach previews, delivery receipts, seat counts, room counts — every number on this platform comes from real rows, counted the same way before, during, and after. We don't inflate counts, invent scarcity, or fake receipts. When a message is held — quiet hours, a fan's own settings — the receipt says so instead of hiding it.

The list is the creator's. In plain words:

Contacts you brought plus every fan who followed you — names, emails, consents — are yours to export any day, no exit interview. We keep only the operational account records any platform legally keeps. We'd rather you stay because leaving is easy.

The fan owns the terms of reach.

Consent is structural here: no opt-in on file means the message cannot be sent — the sending machinery itself refuses. Quiet hours, per-creator channels, frequency caps, and a global stop belong to the fan and beat any creator preference. Every text honors STOP; every email carries a one-tap unsubscribe.

Money.

Whop is the merchant of record for every charge. Each creator sells through their own merchant account and keeps 90% or more of every fan sale — the exact share is the one their plan states — before payment processing. Every price, trial, and seat count is shown before any charge, and a subscription renews only at the price and billing period locked in when you bought. The refund rules are part of these terms.

Your content stays yours.

Creators own their streams, replays, and clips. We take only the license needed to run the service: ingest, transcode, store, and play your content back to the people you let in. Your content never trains generative models, AI features are opt-in, and likeness is consent-gated — the covenant is part of these terms.

House rules.

No illegal content, no harassment, no impersonation, no scraping, no selling access to a person's likeness without their consent. Rooms are moderated under each creator's own policy, with a human ceiling and a written log; money is never a mute reason. We can end a stream that breaks the law or these rules — a takedown actually stops the stream — and we can close accounts that do.

Leaving.

Delete your account any day from settings. Deletion is scheduled thirty days out and you can cancel it yourself for the first fourteen; on the day, every active renewal is canceled with the biller before the account is erased, and financial records — tickets, tips, charges — survive as the law requires, with your name and contact details removed. Creators take the list on the way out, as the clause above says. A creator with members holding live paid access clears them first, or writes to support.

Creator content availability.

Passes you purchase give you access to content published by an individual creator, not by Backstage Pass. Creators own their content and control whether it stays on the platform.

If a creator deactivates or deletes their Backstage Pass account, or if their content is removed for any other reason, your access to that content will end — including where a pass was described as lifetime, unlimited, or perpetual. “Lifetime” refers to the lifetime of the creator's presence on the platform, not to a guarantee of permanent availability.

Where we can, we will notify you by email before access ends and tell you when it will end. A creator may also revoke your access to a pass directly; where they do, we will notify you by email.

Refunds for access ended in these circumstances are the responsibility of the creator you purchased from, not of Backstage Pass. Each creator provides a support contact for this purpose, included in the notification email you receive. Backstage Pass may assist at its discretion but does not guarantee a refund.

Nothing in this section limits any rights you have under applicable consumer protection law.

The boring but load-bearing part.

The service is provided as-is. Live video rides networks and social platforms we don't control; a dropped feed, a platform outage, or a destination changing its rules is not a breach of these terms. To the extent the law allows, our liability for any claim is capped at what you paid us in the twelve months before it. If one term turns out to be unenforceable, the rest stand. Changes get posted here with a date; material changes get real notice.